Population
Knowledge workers using an AI agent for multi-step business tasks.
All projects
seeking partner
Which explanation makes customers safely delegate to agents?
Test how much explanation, preview, and approval customers need before delegating consequential actions.
Enterprise & CybersecurityHYPOTHESIS
A reversible action preview with consequence-focused explanation will increase safe delegation by 15% while reducing intervention errors by 20%.
PRIMARY METRIC
Successfully delegated tasks completed without corrective intervention.
MEANINGFUL THRESHOLD
+15% safe delegation and −20% corrective intervention.
BUSINESS TARGET
Faster enterprise deployment and lower operational support cost.
DECISION RULES
Both thresholds met
Pilot in one controlled workflow.
Delegation rises but errors do not fall
Increase consequence visibility.
Approval burden dominates
Simplify or abandon the pattern.
Business outcomes are research targets, not guarantees. A null or negative result may still create substantial value by preventing investment in an ineffective product, feature, or campaign.
Intervention
A concise plan, consequence preview, and selective approval gates.
Comparator
A generic confirmation request before execution.
Secondary metrics
Time saved · Approval burden · Security-policy compliance