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Which LLM narrative turns technical capability into customer value?

Test whether outcome-oriented, workflow-specific framing helps customers understand why an LLM matters enough to consider buying it.

HYPOTHESIS

An outcome-oriented, workflow-specific narrative will increase correct value-proposition recall and purchase consideration by at least 10 percentage points versus capability- and benchmark-led messaging, without reducing calibrated trust.

PRIMARY METRIC

Share of participants who both correctly recall the value proposition and cross a predefined purchase-consideration threshold.

MEANINGFUL THRESHOLD

At least +10 percentage points on the primary measure with no meaningful loss of calibrated trust.

BUSINESS TARGET

Evidence for which narrative is worth taking into marketing and sales experiments; not a guarantee of conversion.

DECISION RULES

Threshold met

Test the narrative in a limited market-facing pilot.

Interest rises but comprehension does not

Simplify and retest the message.

No meaningful effect

Do not scale the narrative.

Business outcomes are research targets, not guarantees. A null or negative result may still create substantial value by preventing investment in an ineffective product, feature, or campaign.

Population

Prospective customers in a sponsor-defined segment who know the underlying problem but are not necessarily expert LLM users.

Intervention

Narrative centered on a concrete customer job, before/after workflow, and evidence of value.

Comparator

Capability-first messaging centered on model intelligence, benchmarks, and feature breadth.

Secondary metrics

Perceived relevance · Willingness to try · Willingness to pay · Trust calibration · Message recall

Does this hypothesis match a customer or business decision your company must make?

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