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Which LLM narrative turns technical capability into customer value?

Test whether outcome-oriented, workflow-specific framing helps customers understand why an LLM matters enough to consider buying it.

WHAT YOU CAN EXPECT

Evidence protects you in both directions.

01
Illustrative result · threshold met

+38% · value understood correctly

Marketing managerIllustrative result · threshold met
+38%

value understood correctly

Workflow- and outcome-led messaging made more target customers correctly understand why the same LLM product mattered than benchmark-led messaging.

What your study would pin down

You get a message map by buyer segment and channel: which outcome, proof, vocabulary, and value claim customers actually understand — and which ones create confusion.

Decision

Lead with the customer's outcome, not model scores.

Public precedent · not your resultElevenLabs

Localized campaigns lifted conversions 17.6% and added $3.78M in conversion value.

ElevenLabs expanded campaigns into seven languages. Google reports non-English campaigns delivered a 17.6% conversion lift versus English campaigns and $3.78 million in incremental conversion value at 7.16 ROAS.

Source: Google Ads Impact Awards 2026 ↗The precedent shows the effect can exist elsewhere. Your study determines whether, where, and how strongly it holds for your customers, workflows, and economics.
02
Decision

Evidence protects you in both directions.

Marketing managerThreshold not met · do not scale
What the data may show

No meaningful effect

If the intervention does not clear the predefined threshold, that is evidence against spending more to build, launch, or scale it in this context.

Decision

Do not scale the narrative.

Marketing managerThreshold met · value left unused
The other expensive error

A real opportunity can still be left on the table.

If the intervention clears the threshold but the business keeps the current approach, measurable savings, revenue, adoption, or risk reduction may remain unrealized.

Decision

Act only when the measured opportunity is large enough to justify the change.

03
Source

Public precedent · not your result

Comparable public caseGoogle

“Dear Sydney” tested well before airing — then Google pulled it from Olympics TV rotation.

The Gemini ad triggered backlash because viewers saw AI replacing a child’s personal expression. Google said the ad had tested well, but phased it out after the negative response.

Source: The Washington Post ↗Comparable public case — not a claim that this study would have prevented the event.
HYPOTHESIS

An outcome-oriented, workflow-specific narrative will increase correct value-proposition recall and purchase consideration by at least 10 percentage points versus capability- and benchmark-led messaging, without reducing calibrated trust.

PRIMARY METRIC

Share of participants who both correctly recall the value proposition and cross a predefined purchase-consideration threshold.

MEANINGFUL THRESHOLD

At least +10 percentage points on the primary measure with no meaningful loss of calibrated trust.

BUSINESS TARGET

Evidence for which narrative is worth taking into marketing and sales experiments; not a guarantee of conversion.

DECISION RULES

Threshold met

Test the narrative in a limited market-facing pilot.

Interest rises but comprehension does not

Simplify and retest the message.

No meaningful effect

Do not scale the narrative.

Business outcomes are research targets, not guarantees. A null or negative result may still create substantial value by preventing investment in an ineffective product, feature, or campaign.

Population

Prospective customers in a sponsor-defined segment who know the underlying problem but are not necessarily expert LLM users.

Intervention

Narrative centered on a concrete customer job, before/after workflow, and evidence of value.

Comparator

Capability-first messaging centered on model intelligence, benchmarks, and feature breadth.

Secondary metrics

Perceived relevance · Willingness to try · Willingness to pay · Trust calibration · Message recall

MAKE IT YOUR DECISION

Turn this research question into a decision for your business.

We adapt the population, intervention, thresholds, and economics to your customers. The result may tell you to scale, to stop spending, or to act on an opportunity you are currently leaving unused. Each of those is a useful business decision when the evidence is strong enough.

The goal is not a positive result. The goal is evidence strong enough to change a real decision.

Design this study for your business

What customer or commercial decision should the evidence strengthen?

You know the opportunity. Tell us the decision and choose the outcomes that would make the result useful.

Your role
What should the study help you measure?
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